Return Policy

We offer 30-days money back guarantee...


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@serpensoul.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@serpensoul.com and send your item to: 50 Senior Street, New Brunswick, New Jersey US 08901.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Serpen Soul Newsletter

Serpen Soul Hoodies - Size Chart

When taking measurements for your clothing, please compare against clothing you already have, this will help provide a better picture of what you'll need.

 

Here is a visual guide to help you measure your clothing:

 

                                     

Due to using a variety of suppliers, the size of each product can vary.  We typically have a sizing chart listed by each product.  

 

  There can be a deviation of around 1-3cm accounted for by hand measurements.  You will find this pattern follows that of clothing stores such as Cotton On, Topman, Abercrombie & Fitch or Jay Jays. Any deviation from this standard and a sizing chart will be posted with the product.

Size CHEST LEGTH SLEEVE
US S 50 cm (20In) 66cm (26in) 83cm (33in)
US M 55cm (22 in) 68cm (27in) 86cm (34in)
US L 60 cm (24in) 71cm (28in) 88cm (35in)
US XL 66cm (26in) 73cm (29in) 91cm (36in)
US 2XL 71cm (28in) 76cm (30in) 93cm (37in)
US 3XL 76cm (30in) 78cm (31in) 96cm (38in)

 

 

Size Shoulder Chest Length Sleeve
S 43cm (17in) 100cm (39in) 64cm (25in) 61cm (24in)
M 45cm (18in) 104cm (41in) 66cm (26in) 62cm (24in)
L 47cm (19in) 108cm (43in) 68cm (27in) 63cm (25in)
XL 49cm (19in) 112cm (44in) 70cm (28in) 64cm (25in)
XXL 51cm (20in) 116cm (46in) 72cm (28in)    65cm (26in)
XXXL 53cm (21in) 120cm (47in) 74cm (29in)    66cm (26in) 
4XL 55cm (21in) 124cm (49in) 76cm (30in) 67cm (26in)
5XL 57cm (22in) 128cm (50in) 78cm (31in) 68cm (27in)

 

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